CYIOS Corporation prides itself on providing the highest quality customer service and support to the Federal Government. For CYIOS, customer service and support isn’t simply about meeting a performance goal or metric - it’s about exceeding expectations through an everyday commitment to listening and responding to customer needs. This might include traveling to a General Officer’s quarters, supporting an out-of-scope activity in times of need, or working evenings and weekends to ensure that the customer receives solutions and support on demand.
As a result of this commitment, CYIOS employees have received many commendations. A few appear below:
And service and support is not limited between CYIOS contract staff and the customer; CYIOS corporate staff takes an active involvement in supporting the contractors, which includes quality planning, quality assurance and quality control; training and materials; and internal progress meetings. CYIOS corporate listens to its staff and administers a yearly survey to gauge employee satisfaction, benefits, and compensation. The survey provides anonymity to the employee to allow an open forum for comments and criticism. The results and action items are presented to the entire staff as every voice matters and every voice is heard.
Our commitment to providing the highest quality customer service and support was validated in a past performance evaluation by our customers through a Dun & Bradstreet Open Ratings report from June 2006:
CYIOS scored 94 out of 100 in the report, which certifies CYIOS as a top 20% performer in this independent study. Additionally, CYIOS scored over 90% in every performance category, including reliability, cost, order accuracy, delivery/timeliness, quality, business relations, personnel, customer support and responsiveness.